Mary Portas: Secret Shopper 3/4

9:00pm Wednesday, February 2 on C4

In this episode Mary plans to start a revolution in the infuriating world of mobile phone stores. Mary’s secret cameras reveal one of the least user-friendly retail environments on our high street. The worst offender, Mary thinks, is Fonehouse, a national chain run by CEO Clive Bayley who thinks his customer service is a cut above the competition. Mary quickly bursts his bubble and persuades him to give her control of his flagship store in Angel Islington, London, so she can show him what good customer service is really about.

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