Co-operative Funeralcare – the UK’s biggest funeral company – has apologised and launched an inquiry after an undercover investigation by Channel 4 Dispatches exposed ‘shocking’ treatment of the deceased and pressure selling to the bereaved.
Undercover Undertaker – Channel 4 Dispatches, which airs Monday 25th June at 8pm, reveals an industrial approach to funerals; cases of chaotic and undignified practices for storing and transporting remains; and staff lying to a grieving family.
The programme also hears from a family that had a funeral of their mother ruined when the Co-operative Funeralcare director stopped proceedings because the coffin and the lady in the coffin was not that of their loved one.
In an interview with the Channel 4 Dispatches George Tinning, Managing Director of Co-operative Funeralcare, says he was ‘shocked and disappointed’ by the things uncovered, and has launched an inquiry to address these issues. However, he defended the use of industrial warehouses – known in hubs – ‘premises fitted out to a high standard’ and ‘not unique to the Co-operative.’